Standalone PC Questions:
My PC won't boot up. What should
I can't print. What should I do?
PC won't login to the network. What should I do?
PC won't boot up. What should I do?
(1) Verify that it
is connected to power. Check the wall outlet if it can be turned
on and off at a wall switch. Check
the wall outlet to see if it has power. The circuit may have
failed. Check to see if the
surge suppressor or UPS (battery backup) is on (they should have
power indicator lights. If
there is a UPS, check the battery indicator lights. If there is
a reset button on the back of it, reset it. Power the UPS off
and on. Make sure that the
power cord is connected snugly to the rear of the PC and to a
power source, such as the wall socket, a surge suppressor, or a
(2) Does the power indicator light come on when you turn on the
Yes: Go to next step.
No: There is no power or the PC power supply has probably
(3) Does the power supply fan blow air when you turn the PC on?
Yes: Check the monitor to make sure it has power, is turned on,
and is connected to the back of the PC.
Yes: The CPU, motherboard, or hard drive has probably
failed. If so, the failed component(s) should be replaced.
No: The power supply has probably failed. If so, it should be
(4) When you turn on the PC, does it start up and then
quickly turn off?
No: Go to next step.
Yes: Check the power-on button and the reset button to make sure
they aren't stuck in the "on" position.
Yes: The hard drive or some other component has probably
failed and is tripping the circuit breaker in the power supply.
If you are experienced at PC trouble-shooting, try disconnecting
the adapter cards, CD, hard drive, and any other available
devices, and then try booting with a bootable floppy. If it
boots from the floppy, start adding back the cards and devices
until you find the element causing the failure. If you are not
comfortable taking apart your PC, (and most people are not) seek
professional help. NNI certified professionals are available to
provide on-site service.
If you would like service, call (949)-975-1116 between 8am
- 6pm PST weekdays, please. Between the hours of 6pm - 8am PST,
please contact email@example.com
with the description of the problem and your phone number.
(5) If the above steps do not resolve your problem, you may
wish to contact Micro Center at 714-566-8500, or CompUSA; they
both have carry-in repair service. Your PC manufacturer may also
have telephone support.
can't print. What should I do?
(1) Make sure:
The printer is powered up.
There are no error warning lights flashing on the printer.
The printer cable is securely connected to your PC and the
The toner cartridge(s) or ribbon is not empty.
(2) Check for corrupted print jobs:
In Windows 95 and 98 double-click on "My Computer",
Double-Click on the "Printers" folder, then
Double-Click on your printer icon.
In Windows NT, 2000, and XP, go to Start, Printers, and then
double-Click on your printer icon.
If an icon for the printer you want to use is not there, it has
been uninstalled, or there is some other Windows problem. Try
reinstalling the printer drivers.
If the printer job queue shows print jobs, close out and
properly shut down Windows, the PC, and the printer. Restart
everything and try printing. If it still fails, continue with
the next step.
If you have restarted and it still doesn't print, go back into
the printer job queue, as in the last step. If you see multiple
print jobs listed after double-clicking, one or more print jobs
may be corrupted. Highlight the top print job and delete or
remove it. If the other jobs print, the first job was corrupted.
If the other jobs don't print, try removing them all, shut down,
and restart again. Try printing again. If printing still fails,
go to the next step.
Try calling your printer manufacturer's tech support for help.
If they can't help, NNI is available. www.newportnetworks.com
PC won't login to the network. What should I do?
Do all of the other
workstations login successfully?
Yes. Go to X:
No. Contact Newport Networks.
X: All other workstations
login, but yours doesn't. There are several reasons for a login
(1) Your password may have changed or lapsed.
(2) The network administrator
may have disabled your network account.
(3) There may be a problem with the network.
(4) There may be a problem with your network adapter.
(5) There may be a network software driver problem on your
(6) The network settings may be wrong or may have changed.
(7) Windows may be corrupted on your PC.
(8) Shut down and restart your PC.
If that doesn't solve the
problem, check with the network administrator to see if your
password or user account has changed. Also ask if there are any
known problems with the network.
Check to make sure that the network cable in the back of your PC
is connected to a network jack and is not damaged.
There are lights on most network adapters on the back of the PC.
These are known as "Link Lights." If your PC is
successfully connected to the network, the Link Lights will
shine brightly. When your PC is turned on, are the lights
shining the same as on other PC's? If not, there is probably a
problem with the cabling or your network adapter.
At this point, the trouble-shooting
becomes more technical. If you are not comfortable with any of
the steps suggested, get technical help.
Try plugging your network cable into a network jack that is
working for some other PC. If that solves the problem, there is
something wrong with your network jack. The problem could be in
the wiring from the wall jack to the hub, or the port in the hub
could be bad. Get technical assistance. If the problem
continues, there is something wrong with your PC. Either the
network adapter has failed, the network software drivers are
corrupted, the settings are incorrect, or Windows has become
The next step would be to uninstall your network adapter drivers
and then to reinstall them. If possible, make sure you have the
network adapter drivers available.
(If you are on a Novell network and have Novell's Client 32 on
your PC, make sure the install files for Client 32 are available
before uninstalling the drivers or the network card. If you
don't know if you have Client 32, or don't know if you have the
install files, get professional help.)
Remove the network drivers from Windows Device Manager, shut
down the PC, remove the network adapter (if possible), restart
the PC without the network adapter, shut down the PC again,
reinstall the network adapter, and restart the PC. Normally,
Windows will reinstall the network adapter drivers. (If Windows
doesn't reinstall the drivers, you may need to replace the
network adapter.) You may be asked for a diskette or CD with the
network adapter drivers. If that doesn't fix it, you probably
need a technical trouble-shooter.