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FAQ's

Sections:
[Standalone PC]
[Network]
     

Standalone PC
Questions:
My PC won't boot up. What should I do?
I can't print. What should I do?

Network Questions:
My PC won't login to the network. What should I do?



Standalone PC

My PC won't boot up. What should I do?

(1) Verify that it is connected to power. Check the wall outlet if it can be turned on and off at a wall switch. Check the wall outlet to see if it has power. The circuit may have failed. Check to see if the surge suppressor or UPS (battery backup) is on (they should have power indicator lights. If there is a UPS, check the battery indicator lights. If there is a reset button on the back of it, reset it. Power the UPS off and on. Make sure that the power cord is connected snugly to the rear of the PC and to a power source, such as the wall socket, a surge suppressor, or a UPS.

(2) Does the power indicator light come on when you turn on the PC?
Yes: Go to next step.
No: There is no power or the PC power supply has probably failed.

(3) Does the power supply fan blow air when you turn the PC on?
Yes: Check the monitor to make sure it has power, is turned on, and is connected to the back of the PC. 

Yes: The CPU, motherboard, or hard drive has probably failed. If so, the failed component(s) should be replaced.
No: The power supply has probably failed. If so, it should be replaced.

(4) When you turn on the PC, does it start up and then quickly turn off?
No: Go to next step.
Yes: Check the power-on button and the reset button to make sure they aren't stuck in the "on" position.

Yes: The hard drive or some other component has probably failed and is tripping the circuit breaker in the power supply. If you are experienced at PC trouble-shooting, try disconnecting the adapter cards, CD, hard drive, and any other available devices, and then try booting with a bootable floppy. If it boots from the floppy, start adding back the cards and devices until you find the element causing the failure. If you are not comfortable taking apart your PC, (and most people are not) seek professional help. NNI certified professionals are available to provide on-site service. 

 If you would like service, call (949)-975-1116 between 8am - 6pm PST weekdays, please. Between the hours of 6pm - 8am PST, please contact support@newportnetworks.com with the description of the problem and your phone number.

(5) If the above steps do not resolve your problem, you may wish to contact Micro Center at 714-566-8500, or CompUSA; they both have carry-in repair service. Your PC manufacturer may also have telephone support.  
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I can't print. What should I do?

(1) Make sure:
The printer is powered up.
There are no error warning lights flashing on the printer.
The printer cable is securely connected to your PC and the printer.
The toner cartridge(s) or ribbon is not empty.

(2) Check for corrupted print jobs:
In Windows 95 and 98 double-click on "My Computer", then 
Double-Click on the "Printers" folder, then
Double-Click on your printer icon.
In Windows NT, 2000, and XP, go to Start, Printers, and then 
double-Click on your printer icon.

If an icon for the printer you want to use is not there, it has been uninstalled, or there is some other Windows problem. Try reinstalling the printer drivers.

If the printer job queue shows print jobs, close out and properly shut down Windows, the PC, and the printer. Restart everything and try printing. If it still fails, continue with the next step.

If you have restarted and it still doesn't print, go back into the printer job queue, as in the last step. If you see multiple print jobs listed after double-clicking, one or more print jobs may be corrupted. Highlight the top print job and delete or remove it. If the other jobs print, the first job was corrupted. If the other jobs don't print, try removing them all, shut down, and restart again. Try printing again. If printing still fails, go to the next step.

Try calling your printer manufacturer's tech support for help. If they can't help, NNI is available.
www.newportnetworks.com (949-975-1116)

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Network

My PC won't login to the network. What should I do?
Do all of the other workstations login successfully?
Yes. Go to X:
No. Contact Newport Networks.

X: All other workstations login, but yours doesn't. There are several reasons for a login to fail:
 

(1) Your password may have changed or lapsed.
 
(2)  The network administrator may have disabled your network account. 
(3)  There may be a problem with the network. 
(4)  There may be a problem with your network adapter.
(5)  There may be a network software driver problem on your PC.
(6)  The network settings may be wrong or may have changed.
(7)  Windows may be corrupted on your PC.
(8)  Shut down and restart your PC. 

If that doesn't solve the problem, check with the network administrator to see if your password or user account has changed. Also ask if there are any known problems with the network.

Check to make sure that the network cable in the back of your PC is connected to a network jack and is not damaged.

There are lights on most network adapters on the back of the PC. These are known as "Link Lights." If your PC is successfully connected to the network, the Link Lights will shine brightly. When your PC is turned on, are the lights shining the same as on other PC's? If not, there is probably a problem with the cabling or your network adapter.

At this point, the trouble-shooting becomes more technical. If you are not comfortable with any of the steps suggested, get technical help.

Try plugging your network cable into a network jack that is working for some other PC. If that solves the problem, there is something wrong with your network jack. The problem could be in the wiring from the wall jack to the hub, or the port in the hub could be bad. Get technical assistance. If the problem continues, there is something wrong with your PC. Either the network adapter has failed, the network software drivers are corrupted, the settings are incorrect, or Windows has become corrupted.

The next step would be to uninstall your network adapter drivers and then to reinstall them. If possible, make sure you have the network adapter drivers available.

(If you are on a Novell network and have Novell's Client 32 on your PC, make sure the install files for Client 32 are available before uninstalling the drivers or the network card. If you don't know if you have Client 32, or don't know if you have the install files, get professional help.)

Remove the network drivers from Windows Device Manager, shut down the PC, remove the network adapter (if possible), restart the PC without the network adapter, shut down the PC again, reinstall the network adapter, and restart the PC. Normally, Windows will reinstall the network adapter drivers. (If Windows doesn't reinstall the drivers, you may need to replace the network adapter.) You may be asked for a diskette or CD with the network adapter drivers. If that doesn't fix it, you probably need a technical trouble-shooter.

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